by Trish Springsteen | Mar 10, 2010 | Communication, Public Speaking
During a recent meeting the topic of customer service reared its head again. We had just returned from Sydney and were bemoaning the fact the customer service was no better in Sydney than it had been in Melbourne. Perhaps it’s just the coffee shops we go to or as it...
by Trish Springsteen | Jul 3, 2009 | Business, Communication
“What’s in a name? That which we call a rose by any other name would smell as sweet.” – Romeo and Juliet; William Shakespeare.Juliet is telling Romeo that a name is merely an artificial convention, and changing it would not alter the basic integrity of the...
by Trish Springsteen | Oct 5, 2008 | Communication
Well the BBQ was fired up this weekend and we christened the new outdoor dining area with a sumptuous feast of marinated chicken, fresh garden salads and a delectable cheesecake. Add that to a bottle or two of good red wine and the stage is set for post –...
