by Trish Springsteen | Sep 4, 2023 | Uncategorised
Dealing with a difficult customer can be a challenging task, but it’s essential to understand what constitutes a “difficult customer.” In essence, a difficult customer is someone whose behavior causes issues, and mastering the art of dealing with...
by Trish Springsteen | Sep 4, 2023 | Uncategorised
Do you ever find yourself frustrated with your job or workplace? Whether it’s task-related issues, unavoidable delays, misunderstandings, difficult customers, or the disheartening realization that someone less qualified earns more than you, workplace challenges...
by Trish Springsteen | Sep 1, 2023 | Uncategorised
If you’ve spent some time in leadership positions, you’ve likely experienced a roller-coaster ride of changing ideologies and practices. Over the past couple of decades, corporate and organizational leadership training predominantly emphasized managerial...
by Trish Springsteen | Aug 7, 2023 | Uncategorised
About eighteen months ago, my husband and I had a disagreement over a decision he made unilaterally, without considering my input. I firmly expressed that decisions in a partnership should involve both parties to be fair and equitable. However, this stand seems to...
by Trish Springsteen | Jun 28, 2023 | Uncategorised
Crafting a captivating speech requires careful attention to both the opening and the conclusion. These two sections are crucial for grabbing your audience’s attention from the start and leaving a lasting impact. In this blog, we will explore effective techniques...
by Trish Springsteen | Jun 5, 2023 | Uncategorised
In our fast-paced world, effective communication often takes a backseat, and one of the major barriers to good communication is our ability to listen properly. While hearing and listening may seem synonymous, they are fundamentally different. To truly listen is to...
