by Trish Springsteen | Jan 6, 2010 | Business, Communication
As I was indulging in my usual after Christmas Sales browsing and yes I admit it some buying, I was amusing myself with one of my favourite occupations people watching, whilst standing in line.It was about this time I thought to myself – I am so happy that I am not on...
by Trish Springsteen | Aug 5, 2008 | Communication, Personal Development
How do you deal with a difficult customer? Well what is a ‘difficult customer?’ Being difficult means that their behaviour causes the problem, so learning to deal with these people means learning to deal with difficult behaviour.The key to the problem is realising...
