by Trish Springsteen | Mar 10, 2010 | Communication, Public Speaking
During a recent meeting the topic of customer service reared its head again. We had just returned from Sydney and were bemoaning the fact the customer service was no better in Sydney than it had been in Melbourne. Perhaps it’s just the coffee shops we go to or as it...
by Trish Springsteen | Feb 3, 2010 | Business, Communication, Personal Development
Whilst discussing the two situations that occurred in Melbourne with a group of friends the question arose – What is Good Customer Service? There seemed to be as many answers as there were people in the group! However, whilst there were many differences, there was...
by Trish Springsteen | Feb 1, 2010 | Business, Communication
It is always great to catch up with friends, and during our time in Melbourne we met up again with Brenda Thomson, CEO of Networking World. After a frantic Saturday afternoon of meeting people; greeting people and of course, talking to people at her “Smart 90 Day...
by Trish Springsteen | Jan 6, 2010 | Business, Communication
As I was indulging in my usual after Christmas Sales browsing and yes I admit it some buying, I was amusing myself with one of my favourite occupations people watching, whilst standing in line.It was about this time I thought to myself – I am so happy that I am not on...
by Trish Springsteen | Nov 10, 2009 | Business, Leadership, Women in Business
I have attended a fair number of meetings in my life, ranging from committee, executive, and general to annual general meetings. Attendance at the meetings has ranged from 5 to 2000. Some have been examples of well run, competently chaired smooth meetings. Others have...