by Trish Springsteen | Oct 17, 2011 | Leadership, Personal Development, Public Speaking, Women in Business
After a hard day of doing very little yesterday, I settled down to watch the news last night. It appears that the world is in a sorry state- an impending financial meltdown in Europe; an occupying sit-in on Wall Street, a Carbon Tax imposed against the wishes of...
by Trish Springsteen | Jul 13, 2011 | Communication, Personal Development, Public Speaking
Trischel’s two principles of communication © reflect the realities of getting information across to our listeners; having it accepted and, hopefully, acted upon.If you recall the second one is to engage the audience personally by applying the arts of persuasive...
by Trish Springsteen | May 15, 2011 | Communication, Personal Development, Public Speaking, Women in Business
“And now I’d like to move onto the expected financial expenditure for the next three months. Balanced against the improved performance in sales, demonstrated state wide, and the percentage increase on returns on investment …..”Ah! Financial reports; don’t...
by Trish Springsteen | May 25, 2010 | Business, Communication, Public Speaking
As a public speaker sometimes it is the little things that can catch you out. Often something you are not even aware that you are doing. Like the vocal pause for thought the unfortunate ‘uhm’ that slips out when you are thinking about your next words.‘Uhms’, along...
by Trish Springsteen | Mar 10, 2010 | Communication, Public Speaking
During a recent meeting the topic of customer service reared its head again. We had just returned from Sydney and were bemoaning the fact the customer service was no better in Sydney than it had been in Melbourne. Perhaps it’s just the coffee shops we go to or as it...
