by Trish Springsteen | Aug 27, 2008 | Personal Development, Public Speaking
Often when we engage in public speaking we are engaging in a selling exercise. It could be that we want to sell our product, our ideas, our opinions or even ourselves in interviews – but whatever it is, we must engage our audience on two levels.First we need to give...
by Trish Springsteen | Aug 14, 2008 | Business, Leadership, Personal Development
The old saying is that nothing is as certain as death and taxes … but I am adding one more certainty – we are all going to make mistakes.Being in business means that we have to be decisive; we must make decisions and having to make decisions inevitably leads to...
by Trish Springsteen | Aug 12, 2008 | Personal Development
I am not sure how I am going to get through the next two weeks – I already seem to have had an overdose of our national obsession with medals. What happened to the thrill of participation?Last Friday I visited my granddaughter’s school sports day, and immersed myself...
by Trish Springsteen | Aug 5, 2008 | Communication, Personal Development
How do you deal with a difficult customer? Well what is a ‘difficult customer?’ Being difficult means that their behaviour causes the problem, so learning to deal with these people means learning to deal with difficult behaviour.The key to the problem is realising...
by Trish Springsteen | Aug 3, 2008 | Personal Development, Public Speaking, Women in Business
We have just recently finished another one day public speaking workshop and it is always fantastic to see the improvement in nervous people in just one day. But I was reminded of an earlier workshop where I was approached by a very shy young lady who asked me,...
by Trish Springsteen | Jul 31, 2008 | Business, Leadership, Personal Development
Who holds the ultimate responsibility in an organisation?Well the power in an organisation is at the top, it rests with whoever is ultimately in charge of the organisation. It may be delegated, but delegated power does not mean that it has been abdicated. The American...
