by Trish Springsteen | Jul 6, 2010 | Communication, Personal Development, Public Speaking
There has been a lot of discussion recently about the role of the non-verbal dimension in communication, and especially the accuracy of Albert Mehrabian’s formula.Unfortunately we live in a world that seems to prefer sound bites rather than complete explanations and...
by Trish Springsteen | Jul 4, 2010 | Business, Communication, Personal Development, Women in Business
Rogers and Hammerstein put it in a nutshell with their song “I’m just a girl who can’t say No” and alas it is not just the girl that can’t do it; there are an awful lot of the rest of us who can’t do it either.Why is it that even when we are up to our eyeballs in...
by Trish Springsteen | Jun 24, 2010 | Business, Communication, Leadership, Personal Development
Have you, on one of your MBWA tours, ever come across something that is not working and then think to yourself “Well, it’s not my place to fix it”?Or have you been to see a staff member about a task, only to come away half an hour later and realise that the one thing...
by Trish Springsteen | Jun 20, 2010 | Business, Communication, Women in Business
I just sat down and opened my email and watched with amazement as 85 messages were downloaded. Now I know this is Monday, and I dare say that people all over the world have been spending the weekend just desperate to get in touch with me, but looking quickly at the...
by Trish Springsteen | Jun 18, 2010 | Communication, Leadership
We have been discussing the varying types of leadership over the breakfast table recently and we have come to some startling conclusions which I would like to share with you today.Perhaps I should indicate our level of expertise in this subject, as I expect you would...
by Trish Springsteen | Jun 16, 2010 | Business, Communication, Public Speaking, Women in Business
Which is a cue for everyone who expected the Jane Austen Classic to leave … No, no; – come back, it’s still interesting – honest.We live in a world in which we are bombarded by persuasive messages; we can find them on the side of buses, and on...
