by Trish Springsteen | Feb 5, 2010 | Business, Personal Development
We, in the military, drew a fine line between ‘delegation’ and ‘dereliction of duty’. There were many who claimed the first while really exhibiting the latter.It made me wary of those that advocated greater delegation as a requisite for leadership. This was, of...
by Trish Springsteen | Feb 3, 2010 | Business, Communication, Personal Development
Whilst discussing the two situations that occurred in Melbourne with a group of friends the question arose – What is Good Customer Service? There seemed to be as many answers as there were people in the group! However, whilst there were many differences, there was...
by Trish Springsteen | Feb 1, 2010 | Business, Communication
It is always great to catch up with friends, and during our time in Melbourne we met up again with Brenda Thomson, CEO of Networking World. After a frantic Saturday afternoon of meeting people; greeting people and of course, talking to people at her “Smart 90 Day...
by Trish Springsteen | Jan 28, 2010 | Business, Communication, Public Speaking
We are all familiar with setting goals; about knowing where we want to go and working out how to get there. People, we are told repeatedly, who fail to plan are simply planning to fail.Well, the same thing goes with our presentations. It is surprising how many people...
by Trish Springsteen | Jan 24, 2010 | Business, Communication, Public Speaking
Towards the end of last year I spent some time working with the staff of a national organisation enhancing their personal communication skills. During the breaks we, (as usual) chatted about this and that; and eventually (as usual) the conversation came around to...
by Trish Springsteen | Jan 21, 2010 | Business, Communication
You know, you meet the most amazing people in the strangest of places. I was out shopping the other day, when I took advantage of a strategically placed couch to take the weight off my feet.Sitting just across from me was a lady who would have been a perfect advert...
