by Trish Springsteen | Feb 18, 2010 | Business, Communication, Public Speaking
One of the most feared tasks in business today, is to give a presentation on behalf of your company. Added to the innate fear of public speaking is the added pressure of the knowledge that your organization will be judged by the standard of your presentation.And yet,...
by Trish Springsteen | Feb 14, 2010 | Business, Communication
Watching the news on television you would be forgiven for thinking life is full of riot and rumbustiousness!!Indeed, we often complain that the world is getting noisier, people are getting more aggressive and kids are just plain out of control.We watch almost riots at...
by Trish Springsteen | Feb 12, 2010 | Business, Communication
I have just finished a book which discussed ‘Practical Communication for Managers’ – but which was published in 1979. (I did say that I have an extensive Library of out of date books didn’t I?)It included a pie chart of the time that Managers spent in communication...
by Trish Springsteen | Feb 7, 2010 | Business, Leadership, Personal Development
I have just finished reading a book about ‘achieving success’. It has some good ideas and hints about rising through the clouds to ascend to the giddy heights of the ‘great and good’ – however it keeps referring to the journey as ‘climbing your mountain’ and that...
by Trish Springsteen | Feb 5, 2010 | Business, Personal Development
We, in the military, drew a fine line between ‘delegation’ and ‘dereliction of duty’. There were many who claimed the first while really exhibiting the latter.It made me wary of those that advocated greater delegation as a requisite for leadership. This was, of...
by Trish Springsteen | Feb 3, 2010 | Business, Communication, Personal Development
Whilst discussing the two situations that occurred in Melbourne with a group of friends the question arose – What is Good Customer Service? There seemed to be as many answers as there were people in the group! However, whilst there were many differences, there was...
