by Trish Springsteen | Aug 7, 2008 | Business, Leadership
With the Olympics about to commence, I thought I might consider one of my favourite sports – rowing. Actually – Leadership and Rowing!During the last twenty years, training for corporate or organisational leadership has focused on management skills. It was felt...
by Trish Springsteen | Aug 5, 2008 | Communication, Personal Development
How do you deal with a difficult customer? Well what is a ‘difficult customer?’ Being difficult means that their behaviour causes the problem, so learning to deal with these people means learning to deal with difficult behaviour.The key to the problem is realising...
by Trish Springsteen | Aug 3, 2008 | Personal Development, Public Speaking, Women in Business
We have just recently finished another one day public speaking workshop and it is always fantastic to see the improvement in nervous people in just one day. But I was reminded of an earlier workshop where I was approached by a very shy young lady who asked me,...
by Trish Springsteen | Jul 31, 2008 | Business, Leadership, Personal Development
Who holds the ultimate responsibility in an organisation?Well the power in an organisation is at the top, it rests with whoever is ultimately in charge of the organisation. It may be delegated, but delegated power does not mean that it has been abdicated. The American...
by Trish Springsteen | Jul 27, 2008 | Communication, Personal Development
Aren’t café conversations interesting? I don’t mean the ones you are involved in, I mean the ones you have to listen to whether you want to or not. I was forced to listen to a passionate argument that denounced global warming as a myth while I was trying to have a...
